FAQs - Timezone Australia

Our extensive FAQs are here to answer any questions you might have about Timezone.

If you have any more questions that go unanswered here, don’t hesitate to give us a call on 1300 TIMEZONE.

Why are some promotions only available at certain venues?

Due to different offerings available at certain locations, not all promotions can be run at all venues. Please contact your local venue or check the venue page in Locations for information on current promotions.

What are bonus dollars?

Bonus dollars are an additional balance added to your card when you load up in venue or when you purchase a promotional product in store. This is additional credit awarded to you that can be used to play games in store.

How do I receive my Powertickets?

All ticket or Powertickets as we refer to them are electronically transferred onto your Powercard when you finish playing a game. We no longer accepts paper tickets. Some sites may use paper tickets in some machines. Those sites will have a Fun Chomper ticket redeeming station, which will convert your physical tickets into Powertickets and load them onto your card.

How do I redeem my Powertickets for a prize?

Simply take your Powercard to the front counter and the customer service assistant will advise you of the amount of tickets you have available. You can then choose prizes from the redemption counter up to the value of the tickets you have available. If you do not wish to spend your Powertickets at that time they will remain on the card and any more power tickets won will accumulate. Powertickets have a 12 month expiry from last use.

Can I purchase a prize using cash from the redemption counter?

Prizes from the redemption counter cannot be purchased for cash. They are only redeemable for Powertickets.

What are your opening hours?

Opening hours vary between locations, please check the Locations page for opening hours. Our venues are open every public holiday except Christmas day.

Do you provide food for birthday parties and other functions?

Some venues have deals with local food providers for parties and functions. Please contact your local Timezone venue for more information.

How can I check my Powercard balance online?

Simply make an account on our website and put in your Powercard number located on the back of the card. Your balance will be shown in your account information. You can also add multiple Powercards to your account.

How do I apply for a job at Timezone?

Please visit the Careers page on our website and follow the prompts to apply for a job with us. Or you can apply directly in-venue.

How do I contact my local venue?

Visit the Locations page for direct contact information. 

How long is my Arcade Credit and Powertickets valid for?

Arcade Credit and Powertickets are valid for 12 months from the date of last use.

Can I use my Arcade Credit and Powertickets at other Timezone locations?

Yes, both Arcade Credit and Powertickets are transferable between all venues in Australia except Surfers Paradise and Coolangatta venues (coming soon). 

How do I get VIP pricing?

To obtain a VIP Powercard you simply have to load or accumulate $50 on a standard TIMEZONE Powercard in venue. Once that has occurred you can register your details and upgrade to a VIP card. 

What do I do if I've lost my Powercard?

If you have lost your Powercard and it is registered then you just need to go into the venue that it was registered at with a form of identification. Our Team Members can look up your details on the system and re-issue your card.

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